Dishonest on pricing. When your pick out your frames, leneses and ect. Prices are wrote on a sticky note and dont match what all you were quoted for when you pick up glasses. You have to pay upfront but dont get a reciept until you get your glasses nor do they tell you if refund is needed due to there mistakes you only get 1/2 back. They forgot my transtion on them then say oh we didnt charge for that. But my total after insurance $457.00 it was $1055.00 with insurance. If you ask them to make it rite an add the trasittion they want another $88.00. I asked for a refund only got 1/2 back no frames or anything for the $258.00 they kept of my money plus what ever they still billed the insurance.They are robbing people and very dishonest with customers and insurance. Look at what they bill the insurance verses your receipt Now I have no glasses,I am out of pocket $258.00,they didnt even give me my prescription like I asked. So I can get my glasses else where.
This place really is the best. Everyone here is so friendly and professional. They really care about their patients' satisfaction. From the second you walk in the door the staff treats you like royalty. I'm more than satisfied with the care I received here. Excellent business!
I've known Dr. James Hertzog for many years, but that has nothing to do with the fact that I have complete trust in his experience and professionalism in regards to my eyes. He is thorough and does not rush me as I ask questions, enabling me to understand all that I am going through with my vision. He even worked me in one morning when I was seeing flashes, making sure that I did not have a torn or unattached retina. That meant a lot to me.
This was only my second visit to eye doctor in over 40 years and couldn't have been more pleased. Well pleased with the service not my eyes. Doctor was great and the staff was wonderful in all aspects. I won't go anywhere else from now on.
As a healthcare provider myself, I am very picky about the professionals I work with and recommend. The Hertzogs'' are both very knowledgeable, passionate and caring people and truly want the best care for their patients. I recommend them very highly!
Hertzog Family Eye Care is a US Doctor based in Cabot, Arkansas. Hertzog Family Eye Care is located at 1004 S Pine St, Cabot, AR 72023, USA.
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