Bought new model refrigerator my wife liked. It was to replace a perfect 5 year old stainless in our kitchen. We planned on giving our daughter. New frig was delivered and installers banged the new frig into the old one , leaving a dentin the door. Obviously , our daughter no longer wants this frig. I called Sears and manager says it's not the stores problem. This has been going on since April and I have not been contacted by anyone at Sears. I have called at least 8 times and keep being told she is waiting for corporate. It's nowAugust. I am not asking for a free frig or expecting any major refund, BUT this is not my fault... I see with this kind of service why SEARS is in the shape they are. This manager promised personal satisfaction when the purchase was made I sure hope that I never have to depend on her for that. Sad I can not get any resolution, She said Owner of store is NOT responsible, Then who is. I purchsed through SEARS... PASS ON THIS STORE....
Great place
Never have any mower batteries, parts or accessories sold by Sears.
UPDATE - District Manager contacted me and helped to resolve our problem. Thank you Chris.. I can say my trust in SEARS has been restored......
Great staff that made selecting my new fridge a breeze.
Friendly and knowledge employee
Sears Hometown Store is a US Hardware Store based in Cabot, Arkansas. Sears Hometown Store is located at 905 W Main St, Cabot, AR 72023, USA.
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